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common_change_format [2017/12/03 21:58]
paul [Common Change Format]
common_change_format [2018/01/01 21:47] (current)
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  ​{{:​attachment_change_transform_script.jpg|}}  ​{{:​attachment_change_transform_script.jpg|}}
-==== Customer Customization ==== 
-If you are a customer who is installing a common document format update set into your ServiceNow instance, ​ you will want to make a slight change in the import set table'​s transform map in order to properly share records with a MSP gateway ServiceNow instance, ​ 
-  - Open the "PSP Common Change to Change"​ table transform map and then go to the "Field Maps" section 
-  - If a field map with "​u_correlation_id"​ as the source field does not exist, create it as follows: {{:​change_customer_correlation_id_field_map.jpg|}} 
-  - If the u_correlation_id field map does exist, change Coalesce to true 
-  - Change the field map with "​u_number"​ as the source field so Coalesce is false 
-  - Your two field maps for u_correlation_id and u_number should now be as follows:​{{:​correlation_id_number_field_maps.jpg|}} 
-<WRAP center round important 80%> 
-Changing the correlation_id and number transform map field maps is only necessary on the customer ServiceNow instance and not the MSP ServiceNow instance 
 ==== Sample Output ==== ==== Sample Output ====
common_change_format.txt ยท Last modified: 2018/01/01 21:47 by paul