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common_document_formats [2016/05/06 11:57]
dloo created
common_document_formats [2019/02/18 22:58] (current)
paul [Common Document Formats]
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 Common document formats are canonical schemas represented in XML that is owned and versioned by Perspectium. ​ This is a document that facilitates a contract between provider and consumer of services and data records. Common document formats are canonical schemas represented in XML that is owned and versioned by Perspectium. ​ This is a document that facilitates a contract between provider and consumer of services and data records.
  
-Our SIAM technology stack utilizes these common ​document formats ​to allow mapping between service provider ​and service consumer in such way that allows us to certify our integration with the provider'​s gateway and to allow the customer or service consumer to control the detail mapping on their side.+Common ​document formats ​are normally Base64 encoded ​and set as the //value// field value of [[updateset_perspectium_api_message|Perspectium Message]]. 
 + 
 +==== Common Documents ==== 
 +The currently available common document formats supported are as follows:
  
 [[Common Incident Format]] [[Common Incident Format]]
 +
 +[[Common Change Format]]
 +
 +[[Common Problem Format]]
 +
 +[[Common Request Format]]
 +
 +[[Common Knowledge Format]]
 +
 +==== Installation ====
 +
 +The following update sets will be installed to implement common document formats:
 +  - **Perspectium for ServiceNow <​Release>​** - This update set contains core Perspectium application functionality.
 +  - **Perspectium Common Endpoint <​Release>​** - This update set which includes embedded table maps and common script includes that are used by all common document formats. ​ The Common Endpoint update set only needs to be installed once before installing any of the below common document format update sets.
 +  - **Perspectium Common <​Object>​ <​Release>​** - These update sets contain each of the different common document processes. ​ For example, if doing incident management on the Argon release, you will install the **Perspectium Common Incident Argon** Update Set. You can install each common document format update set one by one afterwards.
 +
 +Update sets should be installed in the order listed above to ensure all necessary Perspectium functionality is installed properly into your ServiceNow instance.
 +
 +==== Releases ====
 +
 +Common Document Format release information can be found [[common_document_format_releases|here]]. For more information,​ please contact [[support@perspectium.com]].
common_document_formats.1462561027.txt.gz · Last modified: 2016/05/06 11:57 by dloo