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common_incident_to_salesforce [2019/02/08 16:14]
timothy.pike [Step 9: Create Salesforce Shared and Subscribed Queues]
common_incident_to_salesforce [2019/08/14 18:37] (current)
andrew.nguyen Changed 'Shared' to 'Subscribe
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 <wrap round info>​[[dubnium_release|Dubnium]]</​wrap>​ <wrap round info>​[[dubnium_release|Dubnium]]</​wrap>​
  
-A ServiceNow-Salesforce Perspectium SIAM Integration allows you to easily share and integrate your incident and case records between ServiceNow and Salesforce instances. To get started with your ServiceNow-Salesforce SIAM Integration,​ follow the steps in this guide for **[[common_incident_to_salesforce#​servicenow-side_installation_and_configuration|ServiceNow-side Installation and Configuration]]** as well as **Salesforce-side Configuration**.+A ServiceNow-Salesforce Perspectium SIAM Integration allows you to easily share and integrate your incident and case records between ServiceNow and Salesforce instances. To get started with your ServiceNow-Salesforce SIAM Integration,​ follow the steps in this guide for **ServiceNow-side Installation and Configuration** as well as **Salesforce-side Configuration**.
 ===== ServiceNow-side Installation and Configuration Steps ===== ===== ServiceNow-side Installation and Configuration Steps =====
 ==== Step 1: Install the Required ServiceNow Update Sets ==== ==== Step 1: Install the Required ServiceNow Update Sets ====
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   - At the top navigation bar underneath the Perspectium logo, click [[salesforce_queue_configuration|Queues]]. Then, click **New Queue** to create a new queue.   - At the top navigation bar underneath the Perspectium logo, click [[salesforce_queue_configuration|Queues]]. Then, click **New Queue** to create a new queue.
   - For the **Queue Name** field, type //​psp.out.salesforce.**your_servicenow_instance_number_here**//​.   - For the **Queue Name** field, type //​psp.out.salesforce.**your_servicenow_instance_number_here**//​.
-  - Select **Share** from the **Direction** dropdown.+  - Select **Subscribe** from the **Direction** dropdown.
   - Add your Perspectium MBS credentials in the associated fields. Then, click **Save**.   - Add your Perspectium MBS credentials in the associated fields. Then, click **Save**.
  
common_incident_to_salesforce.1549671256.txt.gz ยท Last modified: 2019/02/08 16:14 by timothy.pike