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common_incident_to_salesforce [2019/04/22 16:06]
timothy.pike [ServiceNow-Salesforce SIAM Integration Quick Start Guide]
common_incident_to_salesforce [2019/08/14 18:37] (current)
andrew.nguyen Changed 'Shared' to 'Subscribe
Line 185: Line 185:
   - At the top navigation bar underneath the Perspectium logo, click [[salesforce_queue_configuration|Queues]]. Then, click **New Queue** to create a new queue.   - At the top navigation bar underneath the Perspectium logo, click [[salesforce_queue_configuration|Queues]]. Then, click **New Queue** to create a new queue.
   - For the **Queue Name** field, type //​psp.out.salesforce.**your_servicenow_instance_number_here**//​.   - For the **Queue Name** field, type //​psp.out.salesforce.**your_servicenow_instance_number_here**//​.
-  - Select **Share** from the **Direction** dropdown.+  - Select **Subscribe** from the **Direction** dropdown.
   - Add your Perspectium MBS credentials in the associated fields. Then, click **Save**.   - Add your Perspectium MBS credentials in the associated fields. Then, click **Save**.
  
common_incident_to_salesforce.1555974385.txt.gz ยท Last modified: 2019/04/22 16:06 by timothy.pike