The Change password feature allows you to change the password for any of your family's users. These users are used for connecting to Perspectium's Cloud Server (MBS) from your ServiceNow instances and Replicator agents as well as viewing your family's Dashboard and Observer for your instances. You will receive your user credentials upon set up but please contact support if you have any additional questions.
Clicking the “Edit” button will open up a form where you can select any user from family to change:
To change a user's password you will need to know their current password and enter it in the form. As well, the new password will need to be a minimum of 8 characters with at least 1 upper case letter, 1 lower case letter and 1 non-alphanumeric letter.
To prevent any issues with replicating data, it is recommended that you do the following when changing a user's password: