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data_guarantee_snc_to_agent

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data_guarantee_snc_to_agent [2018/12/12 14:53]
timothy.pike [Receipt Delivery Statuses]
data_guarantee_snc_to_agent [2019/02/06 13:17] (current)
tom.nguyen [Troubleshooting Your Data Guaranteed ServiceNow to Replicator Agent Integration]
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   - In ServiceNow, navigate to **Perspectium** > **Replicator** > **Receipts**.   - In ServiceNow, navigate to **Perspectium** > **Replicator** > **Receipts**.
   - Check the checkbox next to the Receipt record(s) with a **<wrap round caution>​Pending</​wrap>​** or **<wrap round danger>​Error</​wrap>​** Delivery Status.   - Check the checkbox next to the Receipt record(s) with a **<wrap round caution>​Pending</​wrap>​** or **<wrap round danger>​Error</​wrap>​** Delivery Status.
-  - In the bottom left-hand corner of the screen, click the **Resend Message(s)** button.+  - In the bottom left-hand corner of the screen, click the **Resend Message(s)** button. This will create a new receipt record in pending status and set the original receipt record to success status. The new resend receipt will remain in the pending status until it gets an acknowledgement from the agent.
   - Refresh the page and check the Delivery Status for your Receipt record(s) again.   - Refresh the page and check the Delivery Status for your Receipt record(s) again.
  
data_guarantee_snc_to_agent.txt ยท Last modified: 2019/02/06 13:17 by tom.nguyen