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data_guarantee_snc_to_snc

Data Guarantee: ServiceNow to ServiceNow

Dubnium

When sharing from one ServiceNow instance to another ServiceNow instance, Data Guarantee is automatically enabled after installing the Perspectium Update Set for ServiceNow.

Message Receipts


Once Data Guarantee is enabled, receipts will be generated for messages that have been shared out of ServiceNow. Message receipts indicate the Delivery Status for records that you have shared out, allowing you to quickly identify successfully shared out records as well as any records that have not yet been shared out.

To view message receipts:

  1. In the ServiceNow instance you are sharing from, navigate to Perspectium > Replicator > Receipts.
  2. Type Receipts in the upper left-hand corner navigation window. A list of receipts for the records you have shared out will appear. Receipt statuses will be displayed in the column farthest to the right.
  3. You can either (3a) click a receipt record or (3b) hover over the icon next to a receipt record to view information about a receipt, including the (3c) delivery status at the bottom of the pop-up window.

Receipt Delivery Statuses

Receipt delivery statuses include:

  • Success Your records were shared out successfully.
  • Pending The subscribing instance is still processing the records you are trying to share out.
  • Error Your records were not shared out successfully.

To see details about message errors, check the Value field in the Receipt record.

Deleting Message Receipts

Receipts with a Success status will be automatically deleted. To delete receipts with either a Pending or Error status:

  1. In the ServiceNow instance you are sharing from, navigate to Perspectium > Replicator > Receipts.
  2. Check the checkbox next to the Receipt record you want to delete.
  3. Scroll to the bottom of the screen and click the Actions on selected rows dropdown. Then, click Delete.

To delete ALL Receipt records, click the Delete All Receipts button at the bottom of the page.

For more information about message receipts, see Receipts.


Troubleshooting Your Data Guaranteed ServiceNow to ServiceNow Integration


If your records cannot be shared out from one ServiceNow instance to another ServiceNow instance successfully, try the following:

  1. In the ServiceNow instance you are sharing from, navigate to Perspectium > Replicator > Receipts.
  2. Check the checkbox next to the Receipt record(s) with a Pending or Error Delivery Status.
  3. In the bottom left-hand corner of the screen, click the Resend Message(s) button.
  4. Refresh the page and check the Delivery Status for your Receipt record(s) again.

If your records still cannot be shared out after trying to resend your messages, see Dynamic Shares and Bulk Shares.

data_guarantee_snc_to_snc.txt · Last modified: 2018/09/04 16:40 by timothy.pike