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express_replicator_user_guide

User Guide

The Perspectium Replicator application installs modules into the ServiceNow instance for users to run the application. The modules of the Perspectium Replicator application are as follows:

Finish Install

A module to finish installing the Perspectium application, including starting the application’s scheduled jobs and creating properties in the application’s properties table.

Properties

Properties is a view of the application’s properties which can be changed. These properties should be updated as part of the application installation.

Logs

A list of the application's log entries created today in the application's custom logging table. This way you can see details on what logging was done today to help troubleshoot and debug issues with the application.

Dynamic Share

Dynamic Share provides a view of tables that are setup for real-time dynamic sharing. Only the tables that the application will support dynamically sharing data from will be listed here and you are able to select if dynamic share is active or not for each table.

“Active” means dynamic share is enabled and each time a user on the instance makes a change to a record on the table (inserting a record, updating a record or deleting a record), the record with the changes will be shared out by creating an outbound “message” as stored in the PSP Out Message table.

To make changes, check or uncheck the checkbox next to a table and then click “Save”.

The following tables are supported for dynamic and bulk sharing:

Table Name
Incident (incident)
Problem (problem)
Configuration Item (cmdb_ci)
2017/03/02 16:17 · Paul Nguyen

Bulk Share

Provides a view of one time snapshot (bulk) sharing of records from tables. Only the tables that the application will support bulk sharing data from will be listed here.

Users are able to view data about when each bulk share last ran, including how long it took to run and how many records were processed. User can select to include attachments or not when doing a bulk share (“true” will include attachments and “false” will not) by double clicking into the table record’s “Include Attachment” field and changing the value. The value is saved immediately upon change and takes effect the next time the bulk share is ran.

You can then select which tables you want to run a bulk share by checking the box next to the table name and then clicking the Execute button on the top left to execute bulk shares on the selected tables. Scheduled jobs for the selected tables will then run in the background to bulk share all records from the tables including journal fields related to these records and attachment records if selected.

The Refresh button (to the right of the Execute button) is provided if the user wants to refresh the page to view updated information on bulk shares and their state.

The following tables are supported for dynamic and bulk sharing:

Table Name
Incident (incident)
Problem (problem)
Configuration Item (cmdb_ci)
2017/03/02 16:17 · Paul Nguyen

If you are using the Perspectium lite app and you are bulk/dynamic sharing to a Perspectium Replicator Agent, the queue name will look like psp.out.servicenow.lite.yourInstance. This queue will be needed for the configuration of the agent.

Messages

Outbound

Outbound provides a list of records that have been or will be sent to Perspectium MBS. As dynamic and bulk shares run, they will create messages that will be placed into a custom Perspectium ServiceNow table. A separate scheduled job will periodically (30 seconds) run to take messages in this table that have a state of “Ready” and make a webservice call to Perspectium MBS to post these records. These records will then be marked as “Sent” so that another scheduled job that runs periodically (30 minutes) can delete all Sent messages to keep the table from growing too large and affecting performance.

Contact Us

Links to Perspectium Support’s Contact Us page that contains information on how to contact Perspectium Support with any issues. You can also contact us at support@perspectium.com.

express_replicator_user_guide.txt · Last modified: 2017/03/22 14:50 by torrens