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msp_cherwell_endpoint

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msp_cherwell_endpoint [2019/03/13 17:16]
mason.wong [MSP Mappings table]
msp_cherwell_endpoint [2019/03/13 17:16] (current)
mason.wong [MSP Mappings table]
Line 99: Line 99:
 |In Progress|Resolved|Resolved|None| |In Progress|Resolved|Resolved|None|
 |In Progress|Closed|Resolved|Resolution note stating ticket was closed| |In Progress|Closed|Resolved|Resolution note stating ticket was closed|
-|On Hold|New|New|Comment stating ticket is no longer ​On Hold|+|On Hold|New|New|Comment stating ticket is no longer ​on hold|
 |On Hold|In Progress|In Progress|Comment stating ticket is no longer on hold| |On Hold|In Progress|In Progress|Comment stating ticket is no longer on hold|
 |On Hold|Canceled|Resolved|Resolution note stating ticket was canceled| |On Hold|Canceled|Resolved|Resolution note stating ticket was canceled|
msp_cherwell_endpoint.txt ยท Last modified: 2019/03/13 17:16 by mason.wong