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msp_manage_customers [2018/12/26 11:29]
robyn.lin
msp_manage_customers [2019/05/21 16:40] (current)
christopher.nguyen [MSP Gateway]
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 ====== MSP Gateway ====== ====== MSP Gateway ======
 +
 +<WRAP round info>
 +**Note**: [[https://​docs.servicenow.com/​bundle/​madrid-platform-administration/​page/​administer/​company-and-domain-separation/​reference/​domain-sep-landing-page.html|Domain separation]] plugin needs to be enabled in order to add and manage new customers. Please enable domain separation before proceeding.
 +</​WRAP>​
  
 ==== Update Sets ==== ==== Update Sets ====
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 ==== Creating a New Customer Endpoint (ServiceNow) ==== ==== Creating a New Customer Endpoint (ServiceNow) ====
 +Create a new domain, under **Domain Admin** > **Domains**. Click on **New** to create a domain. Assign the **Name** for the domain and set a **Parent**.
 +
 +{{:​msp_domain.png|}}
 +
 +Create a new company for the domain by drilling into the newly created **Domain** and create a new customer by clicking **New**. Click **Submit** to save.
 +
  
 To create a new customer endpoint. Click the **New** button from the **MSP Customer Endpoints** table list. Complete the form below by filling in all required fields. To create a new customer endpoint. Click the **New** button from the **MSP Customer Endpoints** table list. Complete the form below by filling in all required fields.
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 [[http://​wiki.perspectium.com/​doku.php?​id=msp_remedy_endpoint|Remedy Customer Endpoint]] [[http://​wiki.perspectium.com/​doku.php?​id=msp_remedy_endpoint|Remedy Customer Endpoint]]
 +
 +==== Creating a New Customer Endpoint (Cherwell) ====
 +
 +[[http://​wiki.perspectium.com/​doku.php?​id=msp_cherwell_endpoint|Cherwell Customer Endpoint]]
  
 ==== Cloning an Existing Endpoint ==== ==== Cloning an Existing Endpoint ====
msp_manage_customers.1545852596.txt.gz ยท Last modified: 2018/12/26 11:29 by robyn.lin