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msp_multi_vendor
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msp_multi_vendor [2017/09/26 03:49] dloo [Business Rules] |
msp_multi_vendor [2017/09/26 03:53] (current) dloo [Outbound Table Maps] |
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| Outbound table maps are used to produce standard common object formats from non-standard customer table records. In the multi-vendor implementation, an outbound table map "PSP Task to Common Incident" is used to map vendor PSP Task records into Common Incident to be mapped to the vendor endpoint. | Outbound table maps are used to produce standard common object formats from non-standard customer table records. In the multi-vendor implementation, an outbound table map "PSP Task to Common Incident" is used to map vendor PSP Task records into Common Incident to be mapped to the vendor endpoint. | ||
| - | If the vendor is a ServiceNow system, a Table Map "Incident to Common PSP Task (ServiceNow)" is provided as a separate update set that can be used to map the vendor's Incident to PSP Task. | + | If the vendor is a ServiceNow system, a Table Map "Incident to Common PSP Task (ServiceNow)" is provided as a separate update set (Perspectium Incident to Common PSP Task Table Map) that can be used to map the vendor's Incident to PSP Task. |
| ==== Inbound Table Maps ==== | ==== Inbound Table Maps ==== | ||
msp_multi_vendor.txt ยท Last modified: 2017/09/26 03:53 by dloo
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