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observer_heartbeat_alert_handling

Heartbeat Alerts

What is the Heartbeat

The Replicator Agent and ServiceNow instance will send a heartbeat to MBS every minute in order to report its version and that it is currently alive. Within our system we will then create Alerts if the heartbeat is stale (i.e. your Agent hasn't reported one recently enough). These alerts will show up on your Observer page and can send notifications to alert you.

This is to generate notification for these Alerts. You can also do the same through ServiceNow which you can read more about here.

How to setup for these Alerts

To do this your Agent must be properly named as the data reported by this matches up to this Agent name. Your Agent should traditionally be named similar to one of the following (based off your company name):

  • acme
  • acme_agent
  • acmedev_agent
  • etc

Perspectium will provision you your Agent name and set up the connections keying off this name. This name can be found for the Agent in the wrapper.conf file near the bottom for wrapper.name.

If the Agent is named properly that should be all you will need.

How to receive notifications for the Alerts

Since these alerts will be auto-generated all you will need to do is login to your portal for this instance/agent and verify you are set up to receive these notifications.

Verify Your Emails

Navigate to the Settings by hitting the icon at the top right of the page and selecting the gear icon. Then go to Notifications > Emails tab. Enter your email addresses that you would like notified for these alerts and that you have “High” priority box checked.

What it will Contain

The email content will be pre-filled with some data. This will contain some basic information for the name of the Agent and type of alert.

Email Digest

You may also want to go to your preferences concerning the email digest.

Dubnium

On the Preferences page, you can customize the look and feel of Observer and make changes to some of Observer's default functionality. To navigate to the Preferences page, click the icon. Then, click the icon.

General Preferences


Theme

You can easily change the look and feel of Observer by selecting one of the themes from the dropdown under Theme. Dark is the theme that is applied to Observer by default. The theme you select from the dropdown will automatically be applied each time you log into Observer.



Other Preferences


Preference Option Default Value Description
ui.session.timeout 30 Indicates the number of minutes that your logged-in session will remain active for. After this number is exceeded, you will automatically be logged out of Observer.
email.digest.max 500 Indicates a limit for notification e-mails with repetitive content. Once this limit is reached, a digest e-mail will be sent to your e-mail address listing all of the repeat notifications generated by Observer.
email.digest enable If enable is entered in the Value column, sends a digest (or summary) e-mail to your e-mail address each time the email.digest.max limit is reached for repeat Observer notifications. Enabling this option also triggers sending a digest e-mail at the end of each day with all Observer notifications for that day. If disable is entered in the Value column, digest e-mails will be sent to your e-mail address each time Observer generates a notification.
ui.perspective.dashboard enable If disable is entered in the Value column, the Dashboard option will not appear in your Observer main menu.
ui.perspective.control enable If disable is entered in the Value column, the Control option will not appear in your Observer main menu.
ui.perspective.monitor enable If disable is entered in the Value column, the Monitor option will not appear in your Observer main menu.
ui.perspective.trend enable If disable is entered in the Value column, the Trend option will not appear in your Observer main menu.
alert.snc.high enable If enable is entered in the Value column, High Alert records will be created in ServiceNow > Control and Configuration > Alerts for each High Alert notification generated by Observer.
alert.snc.medium enable If enable is entered in the Value column, Medium Alert records will be created in ServiceNow > Control and Configuration > Alerts for each Medium Alert notification generated by Observer.
alert.snc.low enable If enable is entered in the Value column, Low Alert records will be created in ServiceNow > Control and Configuration > Alerts for each Low Alert notification generated by Observer.


Changing Default Values for Other Preferences

To change the default value for the preference options in Other Preferences:

  1. Double-click the value you want to change.
  2. Type the new value.
  3. A popup notification will appear in the upper right-hand corner of the window confirming your change.


observer_heartbeat_alert_handling.txt · Last modified: 2017/05/25 14:35 by jackson