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On-boarding Services

On-boarding is the process of enabling customers to achieve their business goals using Perspectium software and service components. The process includes gathering physical, network and virtual environment requirements as well as facilitating installation and configuration of the components to ensure optimal function.

Replicator:

  • Help to install and configure
  • Help to set up initial dynamic/bulk sharing
  • Troubleshoot connectivity and operations
  • Answer any use case or technical questions

Observer:

  • Help explain collection of data
  • Optionally show how to extend data collected
  • Explain processes and lifecycle of monitoring, alert disposition

Update Set

  • Help with installation and configuration
  • Help to set up initial dynamic/bulk sharing
  • Troubleshoot connectivity and operations
  • Customize scripts

Component Definitions

Observer

The Perspectium Observer runs within the Perspectium Cloud and receives performance, processing and availability information related to your ServiceNow instances. We provide you information below on how to login to Observer and you can find additional information here: wiki.perspectium.com

Dashboard

The Perspectium Dashboard provides a common view into the performance, processing and availability information related to all your Perspectium components across your family of ServiceNow instances and Replicator Agents.

Message Bus

Perspectium’s Message Bus is an implementation of the Advanced Message Queuing Protocol (AMQP). It also runs within the Perspectium Cloud and is the platform where messages are stored and retrieved from by the Message Broker Service and Replicator Agents which are described below.

Message Broker Service

Perspectium’s Message Broker Service (MBS) also runs within the Perspectium Cloud and is sometimes referred to as MBS. MBS brokers messages between the various Perspectium components such as Replicator Agents that run on your ServiceNow instances and within your premise (for integrating with internal components such as relational databases), other AMQP platforms or external components.

Replicator Agents

Perspectium Replicator Agents are the end-points or the publisher and subscriber of replication data. Replicator agents run on your ServiceNow instance and optionally within your own data center. A Replicator agent is capable of producing and consuming replicated data.

ServiceNow Update Set

The ServiceNow Update Set installs in your ServiceNow instance to provide control and configuration for publishing and subscribing data from your instance.

on-boarding_services.txt · Last modified: 2016/04/02 19:38 by paul