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remedy_troubleshooting [2018/01/26 11:56]
josephm
remedy_troubleshooting [2018/01/26 12:10] (current)
josephm
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   * Attribute "​query_field"​ is the correct time/date field to query off of   * Attribute "​query_field"​ is the correct time/date field to query off of
   * Attribute " SIAM_provider"​ is "​remedy"​   * Attribute " SIAM_provider"​ is "​remedy"​
 +
 +{{:​screen_shot_2018-01-26_at_12.06.20_pm.png?​|}}
  
 If any of these attributes are incorrect go to the Scheduled Job that is sending those messages and make the corrections. If any of these attributes are incorrect go to the Scheduled Job that is sending those messages and make the corrections.
 +
 +{{::​screen_shot_2018-01-26_at_12.05.34_pm.png?​|}}
  
 ==== Check the agent logs ==== ==== Check the agent logs ====
remedy_troubleshooting.txt ยท Last modified: 2018/01/26 12:10 by josephm