A Perspectium Salesforce update set is provided to install into your ServiceNow instance. This update set will provide the functionality needed to read in Salesforce JSON records into your ServiceNow instance into the tables specified in your subscribe configuration.
Case records can be shared out of Salesforce and transformed into incident records in ServiceNow by completing the steps described in the procedure below:
NOTE: By default, Salesforce Case records that were created in the past 5 minutes ONLY will be shared out to ServiceNow. To change this time threshold, modify the value for the timeDelta variable within the Perspectium Get Case Records From Salesforce scheduled job. For example, changing the timeDelta value to 01:30:00 will cause the scheduled job to share out Salesforce cases created within the past 1 hour and 30 minutes, when executed.
NOTE: Only newly created Salesforce case records will be shared out to ServiceNow. Case records that are updated or deleted within the timeDelta threshold will not be shared out.