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salesforce_servicenow_update_set [2018/11/14 16:13]
timothy.pike [Share Out Salesforce Case Records to ServiceNow]
salesforce_servicenow_update_set [2018/11/14 16:14] (current)
timothy.pike [Share Out Salesforce Case Records to ServiceNow]
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 Case records can be shared out of Salesforce and transformed into incident records in ServiceNow by completing the steps described in the procedure below: Case records can be shared out of Salesforce and transformed into incident records in ServiceNow by completing the steps described in the procedure below:
  
-1. Complete the steps to set up a [[common_incident_to_salesforce|ServiceNow-Salesforce SIAM integration]]. +  - Complete the steps to set up a [[common_incident_to_salesforce|ServiceNow-Salesforce SIAM integration]]. 
-\\ +  ​- ​In ServiceNow'​s left side navigation window, navigate to **Perspectium** > **Control and Configuration** > **All Scheduled Jobs** or simply type and then click **All Scheduled Jobs**. 
-2. In ServiceNow'​s left side navigation window, navigate to **Perspectium** > **Control and Configuration** > **All Scheduled Jobs** or simply type and then click **All Scheduled Jobs**. +  ​- ​Locate and click into the **Perspectium Get Case Records From Salesforce** scheduled job record. 
-\\ +  ​- ​At the top right-hand corner of the scheduled job form, click **Execute Now**. Note that the Salesforce case's **Subject** field value will appear in the ServiceNow incident'​s **Short description** field, and the Salesforce case's **Description** field value will appear in the ServiceNow incident'​s **Description** field.
-3. Locate and click into the **Perspectium Get Case Records From Salesforce** scheduled job record. +
-\\ +
-4. At the top right-hand corner of the scheduled job form, click **Execute Now**. Note that the Salesforce case's **Subject** field value will appear in the ServiceNow incident'​s **Short description** field, and the Salesforce case's **Description** field value will appear in the ServiceNow incident'​s **Description** field.+
  
 __**NOTE**__:​ By default, Salesforce Case records that were created **in the past 5 minutes ONLY** will be shared out to ServiceNow. To change this time threshold, modify the value for the **timeDelta** variable within the **Perspectium Get Case Records From Salesforce** scheduled job. **For example**, changing the **timeDelta** value to **01:​30:​00** will cause the scheduled job to share out Salesforce cases created within the past 1 hour and 30 minutes, when executed. __**NOTE**__:​ By default, Salesforce Case records that were created **in the past 5 minutes ONLY** will be shared out to ServiceNow. To change this time threshold, modify the value for the **timeDelta** variable within the **Perspectium Get Case Records From Salesforce** scheduled job. **For example**, changing the **timeDelta** value to **01:​30:​00** will cause the scheduled job to share out Salesforce cases created within the past 1 hour and 30 minutes, when executed.
salesforce_servicenow_update_set.txt · Last modified: 2018/11/14 16:14 by timothy.pike