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servicenow_install_for_jira [2018/05/23 14:32]
willm
servicenow_install_for_jira [2018/10/09 16:45] (current)
josephm [3. Dynamic Share and Shared Queue]
Line 56: Line 56:
 === Creating Dynamic Shares === === Creating Dynamic Shares ===
 To create your own share for other tables click the Dynamic Shares module under the Perspectium application menu. Click the new button to move on to the dynamic share form. Select the desired table to share and select the active checkbox. Then choose your trigger conditions and move to the "​Additional Settings"​ section of the form. Select the table map that contains Jira and the table name. Select the Target queue **psp.in.siam.client.jira**. See the [[ replicator_snc_share | dynamic share ]] page for more information. To create your own share for other tables click the Dynamic Shares module under the Perspectium application menu. Click the new button to move on to the dynamic share form. Select the desired table to share and select the active checkbox. Then choose your trigger conditions and move to the "​Additional Settings"​ section of the form. Select the table map that contains Jira and the table name. Select the Target queue **psp.in.siam.client.jira**. See the [[ replicator_snc_share | dynamic share ]] page for more information.
 +
 +{{:​opsramp_dynamic_share_3.png|}}
 +
 +Below is the code for the "​Before share script"​. This code will make sure any updates, comments, or attachments will be deferred until the record has been ebonded:
 +<​code>​
 +if (psp_action == '​update'​ && current.correlation_id == ''​){
 + psp_action = '​deferred';​
 +}
 +</​code>​
 ==== 4. Outbound and Inbound table maps ==== ==== 4. Outbound and Inbound table maps ====
 Just like Shared and Dynamic queues, an inbound table map and an outbound table map should have been created after the SIAM update sets were installed. The Inbound table map will handle the conversion of Jira common incidents into ServiceNow incidents. The outbound table map will handle the conversion of ServiceNow Incidents into Jira common incidents. ​ Just like Shared and Dynamic queues, an inbound table map and an outbound table map should have been created after the SIAM update sets were installed. The Inbound table map will handle the conversion of Jira common incidents into ServiceNow incidents. The outbound table map will handle the conversion of ServiceNow Incidents into Jira common incidents. ​
servicenow_install_for_jira.txt ยท Last modified: 2018/10/09 16:45 by josephm