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siam_zendesk [2019/01/09 15:00]
timothy.pike [Create a ServiceNowId Field]
siam_zendesk [2019/01/09 15:01] (current)
timothy.pike [Create a ServiceNowId Field]
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 ========= Zendesk Configuration ========= ========= Zendesk Configuration =========
 ==== Create a ServiceNowId Field ==== ==== Create a ServiceNowId Field ====
-First click on the "​Admin"​ gear button on the left side. Then find the "​Ticket Fields"​ section and click the "Add Field" button to create ​new text field.+First click on the "​Admin"​ gear button on the left side. Then find the "​Ticket Fields"​ section and click the "Add Field" button to create ​two new text fields named **Correlation Id** and **Correlation Display**.
 {{ :​screenshot_zendesk_customfieldsconfig.png?​900 }} {{ :​screenshot_zendesk_customfieldsconfig.png?​900 }}
  
siam_zendesk.txt ยท Last modified: 2019/01/09 15:01 by timothy.pike