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snc_delete_on_class_change

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snc_delete_on_class_change [2018/05/18 13:29]
jackson.davenport created
snc_delete_on_class_change [2019/03/20 20:23] (current)
paul [Delete on Class Change]
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 **For example** **For example**
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-You are Sharing ​all tasks (Problems, Incidents, Tickets, ...) to your database and you convert a ticket to an incident in ServiceNow. ​ In ServiceNow you no longer have a ticket, you have an incident. ​ In your database we now have to delete the ticket record in addition to inserting the incident. ​+You are sharing ​all tasks (Problems, Incidents, Tickets, ...) to your database and you convert a ticket to an incident in ServiceNow. ​ In ServiceNow you no longer have a ticket, you have an incident. ​ In your database we now have to delete the ticket record in addition to inserting the incident. ​
  
 Without this the Incident will come across but the Ticket is "​orphaned"​. ​ Activating this feature will provide that extra layer of protection against class changes.  ​ Without this the Incident will come across but the Ticket is "​orphaned"​. ​ Activating this feature will provide that extra layer of protection against class changes.  ​
snc_delete_on_class_change.txt ยท Last modified: 2019/03/20 20:23 by paul