Observer and this feature have been deprecated. Please contact email@example.com for information.
The Replicator Agent will send a heartbeat to MBS every minute in order to report its version and that it is currently alive. Within our system we will then create Alerts if the heartbeat is stale (i.e. your Agent hasn't reported one recently enough). Using these Alerts and the ServiceNow Replicator and Observer capabilities you can process and fire notifications.
Using these alerts you can also configure your own custom workflows.
You can also generate these alerts entirely through MBS and your portal, independent of ServiceNow. To do so you can read more here.
These alerts are placed into a queue based on your current Agent name. Your Agent name inputed on installation, and can be found by navigating to the wrapper.conf file and finding the entry for wrapper.name.
If you named your Agent company_agent you will create a Subscribe Queue to psp.out.servicenow.company_agent
By doing so you will pull in the generated Alerts and they will automatically be placed into the Alert table, if you have Observer. These Alerts can be found here:
Select the desired users to receive these notifications.
Then you can save this record. This record will be pulled up by the Error Notification module unless you rename it, in which case you can find it in the ServiceNow notifications table.