We have included a module in the Perspectium update set to easily gather up the common configurations and logs that the Support team requests during troubleshooting. Running this module at the time of the initial issue request will help speed up the troubleshooting process.
To run this module, go to Perspectium > Control and Configuration > and select “Troubleshooting Report”.
This will create messages in the outbound queue that will be sent to Perspectium to help with troubleshooting. The following messages are created:
Your Replicator messages, Perspectium password and encryption keys included in these messages are all encrypted and thus will not be viewable by Support.