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Observer is used by DevOps to continuously monitor and analyze ServiceNow application metrics and attributes to optimize production instance performance, and predict performance issues and outages before they impact production.

It is commonly used to aid with performance and production issues and can be used to detect and predict issues affecting production, as well as determine the root-cause of the issue, which will lower the MTTR (Mean Time To Repair).

Observer is an application that runs both in your ServiceNow instance as well as on the Perspectium Cloud Server. An update set is installed in your ServiceNow instance and a web user interface hosted in the Perspectium Cloud Server is provisioned so you can you see the monitoring, trends, alerts and raw metrics as supplied by your ServiceNow instance in a web browser.

observer_overview.txt · Last modified: 2018/08/30 12:56 by timothy.pike