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snc_heartbeat_alert_handling

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snc_heartbeat_alert_handling [2017/02/07 19:08]
jackson created
snc_heartbeat_alert_handling [2020/12/17 14:16]
paul
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 ====== Heartbeat Alerts ====== ====== Heartbeat Alerts ======
 +<WRAP round important>​
 +Observer and this feature have been deprecated. Please contact support@perspectium.com for information.
 +</​WRAP>​
 +
 ===== What is the Heartbeat ===== ===== What is the Heartbeat =====
-The Agent will send a heartbeat to MBS every minute in order to report its version and that it is currently alive. ​ Within our system we will then create Alerts if the heartbeat is stale (ie your Agent hasn't reported one soon enough). ​ Using these Alerts and the native ​ServiceNow Replicator and Observer capabilities you can process and fire notifications. ​ Using these alerts you can also configure your own custom workflows.+The Replicator ​Agent will send a heartbeat to MBS every minute in order to report its version and that it is currently alive. ​ Within our system we will then create Alerts if the heartbeat is stale (i.e. your Agent hasn't reported one recently ​enough). ​ Using these Alerts and the ServiceNow Replicator and Observer capabilities you can process and fire notifications.  ​ 
 + 
 +Using these alerts you can also configure your own custom workflows
 + 
 +You can also generate these alerts entirely through MBS and your portal, independent of ServiceNow. ​ To do so you can read more [[observer_heartbeat_alert_handling|here]].
  
 ===== How to Receive these Alerts ===== ===== How to Receive these Alerts =====
 These alerts are placed into a queue based on your current Agent name.  Your Agent name inputed on installation,​ and can be found by navigating to the //​wrapper.conf//​ file and finding the entry for //​wrapper.name//​. These alerts are placed into a queue based on your current Agent name.  Your Agent name inputed on installation,​ and can be found by navigating to the //​wrapper.conf//​ file and finding the entry for //​wrapper.name//​.
  
-If you named your Agent //company_agent// you will create a Subscribe Queue to **psp.out.servicenow.company_agent**+If you named your Agent **company_agent** you will create a Subscribe Queue to **psp.out.servicenow.company_agent**
  
 By doing so you will pull in the generated Alerts and they will automatically be placed into the Alert table, if you have Observer. ​ These Alerts can be found here: By doing so you will pull in the generated Alerts and they will automatically be placed into the Alert table, if you have Observer. ​ These Alerts can be found here:
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 {{::​Heartbeat_Email.png|}} {{::​Heartbeat_Email.png|}}
  
-Then you can insert ​this record, which you can also find in the Notifications table within ​ServiceNow.+Then you can save this record.  This record will be pulled up by the Error Notification module unless you rename itin which case you can find it in the ServiceNow ​notifications table.
snc_heartbeat_alert_handling.txt · Last modified: 2020/12/17 14:16 by paul