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When sharing out display values, you can set up your dynamic share to share out the record when the display value changes for a referenced field, ensuring the record has the latest display value field.
For example, on a dynamic share for the incident table with this option enabled and the assigned_to reference field selected as a share on updated display value field, if the display value of a sys_user record changes, incident records matching the dynamic share conditions with this updated user in the assigned_to field will be shared out with the dv_assigned_to value updated to the new display value.
NOTE: You will have to specify each of the reference fields you want to share (i.e. it doesn't share out when all referenced fields are changed) since a dynamic share business rule is added to each reference table in order to trigger and share out the dynamic share table's record
By default, ServiceNow display values for reference fields and choice lists will not be shared out in your dynamic shares. However, you can enable the sharing of updated display values for these fields in your dynamic share.
NOTE: Display values do not ensure referential integrity when used to join with other tables. To ensure accurate joining between tables, always rely on the actual sys_id value in the reference field instead.
Prerequisites
First, you will need to install Replicator for ServiceNow and run the Perspectium Finish Install scripts.
Enable the Share display values property.
Procedure
To share updated display values in dynamic share, follow these steps:
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