Release Highlights
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Planning your ServiceNow instance upgrade
To prepare your ServiceNow instance for an upgrade to the Fluorine+ release, follow these steps:
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NOTE: If upgrading from the Release Notes
Fluorine+ Hotfix 5 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)
August 16, 2021
- Fixed null pointer exception issue with counter records when ServiceNow instance is backed by an Oracle database.
Fluorine+ Patch 3 Hotfix 9 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)
May 28, 2021
Fixed an issue where "Include journal fields" enabled does not trigger a dynamic share.
Fluorine+ Patch 3 Hotfix 8 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)
May 11, 2021
- A Table Map with String fields that have an html value will no longer cause the outbound message to have an empty value.
Fluorine+ Patch 16 Release (DataSync for ServiceNow Agent)
March 8, 2021
Fluorine+ Hotfix 4 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)
October 6, 2020
- Embedded records in a compacted XML format in inbound messages will now process.
Fluorine+ Patch 3 Hotfix 7 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)
September 22, 2020
- Fixed an issue with inbound record not being processed correctly due to different table name in XML and in "Source" field.
Fluorine+ Patch 15 Release (DataSync for ServiceNow Agent)
November 10, 2020
- Fixed an issue with the File Agent not saving records to the correct file when multiple bulk shares with different tables are sharing simultaneously.
Fluorine+ Patch 14 Release (DataSync for ServiceNow Agent)
September 4, 2020
- Enhanced error recovery when using temporal and the table does not exist in the database.
- <close_file_interval> is added to set the amount of time the Agent will wait for tmp files to be modified.
- <enable_error_log/> will now keep track of the number of invalid records and save the error count in the generated audit file.
- After adding a string field with default value in a ServiceNow table, executing a bulk share will no longer generate a timestamp error.
Fluorine+ Patch 13 Release (DataSync for ServiceNow Agent)
August 31, 2020
- Match text field lengths in your DataSync Agent with <match_field_lengths/>.
- Check the fields values if the updated time is the same from the previous share in your DataSync Agent with <skip_duplicates check_all_fields=”true”/> .
- Using <column_sort>alpha</column_sort> in your DataSync Agent will now sort new fields.
- When a table already exists upon an integration, the new reference fields will now have length of 32.
- Emojis will no longer be removed in incoming messages to the DataSync Agent when at lease one custom schema feature is used (tablename, column_name, _dv suffix).
- After deleting a field from a ServiceNow table, the old value of that field will no longer be inserted into the database.
Fluorine+ Patch 3 Hotfix 6 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)
August 31, 2020
- Records will now be shared upon changing the display field for a reference table with Share on updated display values.
- Improved performance for Use Delete Recovery Listener in dynamic share.
- Custom column names will now work with data obfuscation for bulk share and dynamic share.
- Emojis will no longer be removed in the outbound messages when at lease one custom schema feature is used (tablename, column_name, _dv suffix).
Fluorine+ Patch 12 Release (DataSync for ServiceNow Agent)
August 2, 2020
- If a record has invalid JSON from ServiceNow, the DataSync File Agent will now create an error audit file to store all invalid JSON records.
Fluorine+ Patch 11 Release (DataSync for ServiceNow Agent)
July 19, 2020
- Enhanced the DataSync File Agent to escape content and better validate JSON when saving records as JSON objects in files.
- Added the ability to configure a file max size for DataSync File Agent to replicate to folder when the set file size is reached.
Fluorine+ Hotfix 2 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)
June 26, 2020
- Added message count header to retrieve message counts posted using DataSync File Solution.
Fluorine+ Patch 1 Hotfix 4 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)
June 24, 2020
- Added message count header to retrieve message counts posted using DataSync File Solution.
Fluorine+ Hotfix 3 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)
June 5, 2020
- Fixed an issue with large attachments causing out of memory issues when replicated out of ServiceNow
Fluorine+ Patch 10 Release (DataSync for ServiceNow Agent)
May 31, 2020
- Added enhancement to be able to configure buffered writes for the File Agent
- Added the ability to replicate to multiple batch files for the File Agent
- Added the ability to include timestamps for replication of individual and multiple tables for the File Agent
- Configure you DataSync Agent to replicate table records to multiple files such CSV, JSON, or XML.
- Added the replication of audit logs for all replicated tables to the File Agent
- Added the ability in the Agent configuration to skip system resource check with tag <system_resource_check>false</system_resource_check>
Fluorine+ Patch 3 Hotfix 5 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)
May 13, 2020
- Enable the Use Delete Recovery Listener feature to ensure that records that may have bypassed the ordinary delete business rule are included in your dynamic share.
Fluorine+ Patch 9 Release (DataSync for ServiceNow Agent)
May 13, 2020
- Added the ability to skip duplicate existing rows for temporal Agent
- Fixed an issue where the Agent only ran table stats once instead of intervals
- Fixed the issue with table stats not being compatible with Snowflake Agent
- Optimized throughput for temporal Agent and removed potential connections locking
Fluorine+ Patch 1.1 Hotfix 3 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)
September 18, 2020
- As a bulk share user, I want to optimize performance on my ServiceNow instance
Fluorine+ Patch 1.1 Hotfix 2 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)
May 6, 2020
- Fixed an issue with resending of receipts for auxiliary records not resending correctly
Fluorine+ Patch 3 Hotfix 4 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)
April 14, 2020
- Fixed an issue where operational_status and its display value might have the wrong values when sharing cmdb_ci records to the DataSync agent
Fluorine+ Patch 3 Hotfix 3 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)
April 13, 2020
- Fixed an issue where child table columns are getting replicated to the parent table
Fluorine+ Patch 1 Hotfix 3 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)
April 13, 2020
- Fixed an issue with large attachments causing out of memory issues when replicated out of ServiceNow
Fluorine+ Patch 1.1 Hotfix 1 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)
April 8, 2020
- Fixed an issue if deferred counter messages are stuck in outbound, it will force the messages to be sent out
Fluorine+ Patch 3 Release (Salesforce)
March 18, 2020
- Fixed an issue with the preview button on the Bulk Share form not functioning correctly
Fluorine+ Patch 8 Release (DataSync for ServiceNow Agent)
March 15, 2020
- Fixed an issue where decimal fields were not mapping correctly to database
Fluorine+ Patch 7 Release (DataSync for ServiceNow Agent)
March 13, 2020
- Added the ability for Agent to configure the mapping of fields to data type
Fluorine+ Patch 6 Release (DataSync for ServiceNow Agent)
March 12, 2020
- Added the ability for Agent to truncate by bytes for texts that maybe contain UTF-8 characters
Fluorine+ Patch 3 Hotfix 2 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)
March 12, 2020
- Fixed an issue where custom schema properties were not being honored for sys_attachment, sys_audit, and sys_journal_fields when option to include them are configured in bulk share
Fluorine+ Patch 5 Release (DataSync for ServiceNow Agent)
March 9, 2020
- Fixed an issue where the Agent was mishandling boolean values when a boolean column has integer as the data type
Fluorine+ Patch 4 Release (DataSync for ServiceNow Agent)
February 29, 2020
- Fixed an issue where the Agent throws an error when messages are received using custom schema properties
- Agent will now honor scientific notation values as string values when replicated
Fluorine+ Patch 3 Release (DataSync for ServiceNow Agent)
February 14, 2020
- Added the ability to translate new lines to a desired replacement for the JSON File Subscriber
- Added the option to create table columns in alphabetical order when replicating to database
- Removed invalid <database_max_column_size> tag from default agent configuration file (the correct tag is <database_column_max_size>)
- Enhanced temporal agent to reflect the timestamp in seconds rather than milliseconds
- Fixed an issue with child columns converting to number type from a string type upon replication
- Fixed an issue where columns are being created as CLOB although it has not reached <database_column_max_size>
- Fixed an issue where <column_max_size>'s actual value is 1 less than the specified value in configuration
Fluorine+ Patch 3 Hotfix 1 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)
February 29, 2020
- Fixed an issue where the Agent throws an error when messages are received using custom schema properties
Fluorine+ Patch 3 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)
February 14, 2020
Preview output in table map now correctly process HTML fields with single lines
- Fixed an issue where columns are being created as CLOB although it has not reached <database_column_max_size>
Fluorine+ Patch 2 Release (DataSync for ServiceNow Agent)
January 10, 2020
- Added the feature for replicator agent to specify which temporal columns to be primary keys
- Added the ability to configure how much time difference to add between temporal entry
- Enhanced the agent for temporal columns to have the same precision size
Fluorine+ Patch 2 Release (Salesforce)
December 30, 2019
- Enhanced and added additional test coverage to the Salesforce package
Fluorine+ Patch 1.1 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)
December 17, 2019
- Enhanced exception handling of parsing fields in outbound xml record to address issue where value of an outbound message is empty
- Fixed an issue for deletes on the subscribing instance to trigger business rule
- Fixed an issue where the last share time was not being updating correctly for scheduled bulk shares
- Fixed an issue where the preview count is incorrect when using Share updates since then on a new bulk share
- For worknotes to properly send from ServiceNow InstanceSync, the form must be updated after posting a worknote.
Fluorine+ Hotfix 1 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)
November 25, 2019
- Fixed an issue for deletes on the subscribing instance to trigger business rule
Fluorine+ Patch 1 Hotfix 2 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)
November 18, 2019
- Fixed an issue where the last share time was not being updating correctly for scheduled bulk shares
- Fixed an issue where the preview count is incorrect when using Share updates since then on a new bulk share.
Fluorine+ Patch 1 Hotfix 1 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)
November 12, 2019
- Fixed an issue where the last share time was not being updating correctly for scheduled bulk shares
Fluorine+ Patch 2 Release (Observer)
November 12, 2019
- Health check records that has no value for the "Example URL" field will now adapt the "Label" field name
- Added the ability to uninstall non-Observer components
- You can now prepend "X_" to the flag of an event subscription to prevent the script action from being recreated and re-enabled when running Start All Jobs
- Fixed an issue with MID server down flags not displaying correct event values
Fluorine+ Patch 1 Release (Salesforce)
October 31, 2019
- Fixed an issue where subscribed jobs throw null exceptions because of configuration errors
- Fixed an issue when scheduled jobs delay time is set to 0 which might cause jobs to not execute
- Fixed an issue where records are processing out of order from SFDC and into ServiceNow
- Refactored the handling of high volumes of dynamic shares causing too many SOQL queries
- Removal of records in Salesforce that are correlated with ServiceNow might cause errors when a bulk share of the same record is initiated from ServiceNow
Fluorine+ Patch 1 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)
October 4, 2019
- Fixed an issue where receipts had count discrepancies for large volumes of replications
- Bulk share preview will only account inserts when using Share updates since then on new cloned bulk share.
- If a non-existing custom table is used for an outbound table map, the Receipts "Resend" feature will not resend the message.
- Creation of multiple default subscribed queues with different credentials causes the second default subscribed queue to be read-only
- Conditional Shares are not querying the domain field correctly in domain separated instances
- Enhanced exception handling of parsing fields in outbound xml record which addresses an issue where the value of an outbound message is empty
- Embedded Change Request does not appear in Common Incident record
- Gateway Finish Install stalls after clicking "Finish Install" due to not setting up domain separation
- Replicator Agent console does not display a warn message when a update of a non-existing record in the Database is processed.
Fluorine+ Patch 1 Release (Observer)
October 4, 2019
- You can now choose to enable or disable showing flags that are relevant to the trend group in the trend group chart in Observer
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- An undefined sample message will no longer appear when clicking the play button to trigger custom alert in Observer
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- Fixed an issue for Observer's Top Ten page displaying tables with empty data
Fluorine+ Release (Salesforce)
August 1, 2019
- You can now choose to delay your Perspectium jobs in Salesforce if the maximum number of Apex jobs running in your Salesforce org is exceeded
- You can now have better error handling and more descriptive messages if encountering errors when running Salesforce bulk shares
- You can now test Perspectium Mesh connection and Dynamic Share triggers by clicking Save on Perspectium Properties
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- Outbound messages will no longer be sent out when the Perspectium Mesh is down
- Salesforce jobs will no longer fail due to exceeding the max Apex jobs
- Salesforce attachments will now map correctly even if special characters are present in the attachment message
- There will no longer be issues with messages being sent to the wrong vhost
- Improved overall Salesforce Bulk Share functionality
Fluorine+ Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)
June 28, 2019
- You can now use a streamlined Meshlet approach to onboard customers to your Service Provider Gateway ServiceNow instance
- You can now set up a DataSync integration with a Snowflake database by adding an <ensure_table_exists/> directive to your agent.xml configuration file
- You can now specify a percentage of workers on your ServiceNow instance's nodes that will be used to run concurrent scheduled bulk shares
- You can now integrate ServiceNow, Jira, and Salesforce data with a ServiceBond multi-app integration
- You now have an option to save properties related to your Perspectium integration to ServiceNow's System Property (sys_properties) table to improve your integration's overall performance
- The Directory Replicator and Remedy Replicator types no longer appear as options in the DataSync Agent installer
- Removed deprecated Status module under Control and Configuration
- You can now view receipts for inbound data in your Salesforce org for a SalesInsight integration and modify receipt batch sizes for Salesforce
- Get queue status will now display information about the number of ServiceNow outbound/inbound messages ready to be shared out/received
- You can now specify the names for the psp_valid_from and psp_valid_to columns in a temporal configuration for a DataSync Agent
- You will now need to use your Jira username and Jira API token to authenticate for ServiceBond for Jira and ServiceOps integrations
- You can now use the changes, changes to, and changes from operators when creating filter conditions for a ServiceNow dynamic share or bulk share
- The DataSync Agent will now come packaged with the 3.8.0 JDBC driver for DataSync integrations to a Snowflake database
- When running a Table Compare between two ServiceNow instances, you now have an option to bulk share any missing rows in your source instance to the target instance
- You can now create filter conditions for a source field in a ServiceNow table map using either condition builder or a script
- You can now view ServiceNow subscribed queue information in the receipt details for outbound messages
- You will now be prompted when checking the include all child tables option for dynamic shares to use this feature for DataSync for ServiceNow integrations only (and not InstanceSync)
- Added validation on subscribing instance to skip parent records with child class name to prevent errors when receiving child records
- You can now choose a hashing function when creating data obfuscation rules for a ServiceNow dynamic share or bulk share
- You can now reprocess all ServiceNow inbound messages with a status of Skipped or Error by clicking Process all in the inbound messages list view
- CDATA tags will now automatically be added to all meshlet mappings.
- DataSync Agents will now only run if 100GB of space is available on the hard disk partition where the Agent is installed
- You will now receive an error status message if trying to create a ServiceNow shared queue with spaces in its endpoint URL
- An error message will no longer appear when defining a field prefix for a ServiceNow subscribe in an InstanceSync for ServiceNow integration
- Auxillary records (audit log, journal fields, etc.) are not re-sending when Resend Message is clicked on the record's receipt.