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The subscribed queue(s) you create within ServiceNow will enable the receiving of messages from the Perspectium Integration Mesh. After a subscribed queue is created, you can then choose to create a subscribe.

(info) NOTE: By default, a subscribed queue will be automatically created named psp.out.servicenow.<instance_name> where <instance_name> is the name of your instance. For example, if your instance is named https://dev12345.service-now.com, a subscribed queue will be created named psp.out.servicenow.dev12345. This default subscribed queue will be created using the properties (Integration Mesh URL, credentials and decryption key) as found in Perspectium DataSync Express properties. This queue is used by default for the DataSync Agent to sends back any information (such as reporting issues). You do not need to create additional subscribed queues unless messages will be consumed elsewhere. Contact Perspectium Support for more information.


Prerequisites

(warning) First, you will need to install and set up the Perspectium Datasync Express application.

Procedure

To create a subscribed queue, follow these steps:


Navigate to Shared Queues

Log into ServiceNow and navigate to Perspectium Datasync Express > DataSync Express > Subscribed Queues or simply type and then click Subscribed Queues in the Filter Navigator on the upper left-hand side of the screen.


Click New

At the top of the form, click New.


Enter a name for the queue.

Type any name for your shared queue in the Queue name field.

(info) NOTE: The queue name must be begin with psp. For example psp.out.servicenow.instancename


Make your subscribed queue active

Check the Active box to activate the subscribed queue.


Configure queue properties

By default, the queue will populate with configurations from your Perspectium DataSync Express properties including the Integration Mesh URL, credentials and default decryption key that will be used to decrypt messages read from this queue. You can make changes as appropriate.

To check the status for your shared queue, click the Get Queue Status link under Related Links at the bottom left-hand corner of the form. Information about the queue status will be displayed in the Status field.

Use the Monitor option to continually check the queue status so you can be aware of any issues with the queue including if there is a large accumulation of messages in the queue to be consumed.

When you are ready to save your newly created shared queue, click Submit at the bottom left-hand corner of the form.


Save your queue configuration

When you are ready to save your newly created subscribed queue, click Submit at the bottom left-hand corner of the form.