To ensure that Ivanti Service Manager incidents are arriving at your ServiceNow instance, you will need to create a subscribed queue and subscribe to the data being shared out of Ivanti.

Prerequisites

(warning) First, you will need to create a ServiceNow dynamic share for Ivanti.

Procedure

To create a ServiceNow subscribed queue and subscribe for Ivanti, follow these steps:


Create a ServiceNow subscribed queue for Ivanti

Log into your ServiceNow instance and navigate to Perspectium > Replicator > Subscribed Queues or simply type and then select Subscribed Queues in the Filter Navigator on the upper left-hand side of the screen. Then, click New. In the Name field, type psp.out.ivanti.INSTANCE_NAME, where INSTANCE_NAME is the name of your ServiceNow instance (e.g., dev12345). Enter your Queue username and Queue password (provided by Perspectium Support), and check the Active box. Finally, click Submit in the bottom left-hand corner of the form to save your subscribed queue settings.


Create a ServiceNow subscribe for Ivanti

Navigate to Perspectium > Replicator > Subscribe or simply type Subscribe in the Filter Navigator on the upper left-hand side of the screen. Then, click New. Choose Incident from the Table dropdown and check the Active box. Finally, click the Trigger Conditions tab and check the Create and Update boxes. Click Submit at the bottom left-hand corner of the form to save your subscribe settings.




Next steps

Edit ServiceNow outbound table map fields for Ivanti



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