Access the Incident to Common Incident outbound table map

Log into your ServiceNow instance and navigate to Perspectium > Control and Configuration > Table Maps or simply type and then select Table Maps in the Filter Navigator on the upper left-hand side of the screen. Then, search for and then click into the Incident to Common Incident table map. You can easily search for this table map by typing Incident to Common Incident in the search window under the Name field.

Edit the attachment Source Field

Scroll down to the list of PSP Table Field Maps. Locate and then double-click the ${TM:psp_attachment;table_sys_id=$[GR:sys_id];msp_client_sent;skip_insert} Source Field to edit the field (This will be the Source Field with attachments as the Target Field). Replace the field name with ${TM:psp_attachment;table_sys_id=$[GR:sys_id];ivanti_sent;skip_insert;limit 1} click the icon to save your changes. Alternatively, you can click into the field name and change the Source Field value to ${TM:psp_attachment;table_sys_id=$[GR:sys_id];ivanti_sent;skip_insert;limit 1} and then click Update to save your changes.

Edit the caller_id table map field

Search for and then click into caller_id from the PSP Table Field Maps list. Change the Source Field to caller_id.email and change the Target Field to caller_email. Then, check the Use Script box and enter the script shown below in the Source Script window. Finally, click Update to save your changes to the table map field.

answer = current.caller_id.email;

NOTE: You will need to create a new user with a First Name, Last Name, and Email in ServiceNow's sys_user table for every existing user in Ivanti in order for the Ivanti-ServiceNow ServiceBond integration to work properly.

Add scripts for additional table map fields

Using Step #3 as a guide, click into and then add Source Scripts for the table map fields per the information in the table shown below.

Table Map Source Field	Script to add	NOTE: Field values will be reflected in Ivanti in...
description	answer = current.description; if (current.description.nil()) { answer = current.short_description; }	Summary
business_service	answer = 'Service Desk';	Service
category	answer = 'Capacity';	Category
state	answer = 'Active';	Status
assigned_to	answer = 'Alan Taylor';	Owner
assignment_group	answer = 'Service Desk';	Team