ServiceNow table maps handle the transformation of data being shared out of your ServiceNow instance. To ensure that the data being shared out of your ServiceNow instance is transformed correctly before it reaches its destination in Salesforce, you will need to copy the Incident to Common Incident table map, rename it as Incident to Common Incident (Salesforce), and make some changes to the scripts that handle the correlation of data from ServiceNow to Salesforce.

Procedure

To copy and modify for the Incident to Common Incident table map in ServiceNow for your multi-app ServiceBond integration, follow these steps:

var pspC = new PerspectiumCorrelation();
var cgr = pspC.getCorrelationRecord(current, '', 'salesforce'); 
if (cgr.isValidField("u_correlation_id") && !cgr.u_correlation_id.nil()) {
    answer = cgr.u_correlation_id; 
}
else {
    answer = '';
}

var pspC = new PerspectiumCorrelation();
var cgr = pspC.getCorrelationRecord(current, '', 'salesforce'); 
if (cgr.isValidField("u_correlation_display") && !cgr.u_correlation_display.nil()) {
    answer = cgr.u_correlation_display; 
}
else {
    answer = '';
}

Next steps

Modify the Incident to Common Incident (Jira) table map in ServiceNow (multi-app integration)