Your existing ServiceNow dynamic shares that are pointing to Salesforce will need to be modified slightly to handle the transfer of data among multiple apps. The Business Rule When, interactive only, filter conditions, and before/after share scripts will all need to be updated to enable a multi-app ServiceBond for ServiceNow integration.

Procedure

To modify your ServiceNow dynamic shares for Jira to enable a multi-app ServiceBond integration, follow these steps:

var pspC = new PerspectiumCorrelation();
var targetValue = pspC.querySysId('u_value', current.sys_id, 'jira', current.getTableName());
var cgr =  pspC.getCorrelationId(current, 'jira');
if (cgr.u_correlation_id == '') {
    if (targetValue == "")
        psp_action = "insert";
    else
        psp_action = 'deferred';
}

Next steps

Edit the Salesforce Share Comment and Salesforce Share Attachment script actions in ServiceNow